ORDER SUPPORT

  • Did not receive an order confirmation email?

    So you got tough and placed an order here on BeardOctane.com...bout time.  However, you're feeling good about yourself but never received an order confirmation email.  Panic sets in...cold sweats...anxiety.  We get it.  But don't worry, we're here to help you out! First, ensure that the confirma...
  • Duplicate orders or duplicate charges?

    UNEXPLAINED MULTIPLE ORDERS If you placed an order and see that there may have been an error and multiple orders were placed, do not panic!  Simply contact us here at Beard Octane and we will sort it out quickly.  If you received some kind or error message or code during this time, please forwar...
  • I received a damaged product?

    Unfortunately, we have zero control of how packages are handled by the shipping carriers once the package leaves our facility.  We go to great lengths to ensure that your order will arrive in one piece.  However, there are few instances where an order arrives with a broken/damaged product.  Simpl...
  • Order did not arrive?

    First be sure to check your provided tracking number.  As stated in our shipping policy, all orders are typically shipped within 1-3 Business Days.  However, we do our very best to ship orders the same day or at least by the next day, business day or not.  If something is delayed, you will be not...
  • Order marked as delivered, but did not receive your package?

    Weird right?!  Quite often, believe it or not, we will see shipping carriers mark a package as "DELIVERED" in their tracking system, but not actually physically deliver the package for a day or two later.  Honestly, we are not sure why this happens as often as it does.  It could be due to a varie...
  • Why did my credit card get declined?

    There could be a number of reasons why your credit card payment method was declined here on Beard Octane.  The question you should ask yourself is, "Have I maxed out my credit spending limit by previously buying a lot of Beard Octane products?".  If this answer is "No", then there could be a few ...